Faq’s for iButler Casino

If your particular question is not answered here then please feel free to email our Customer Support Team who will get back to you as quickly as possible.

TECHNICAL...

What is Personal Computer Requirements?

Unfortunately, the Casino software is not available to players using Macintosh OS.

What are the minimum hardware requirements?

The minimum hardware requirements are:

• 128Mb RAM (256Mb Recommended)
• 160Mb Available disk space
• 800 X 600 resolution with at least 256 colors

Do I have to download every time I want to play?

You only need to download and install the iButler Casino Online Casino once. After installing the file, it is accessible from your menu.

I cannot complete the installation, when I run the install file?

Please make sure that you have enough space on your hard drive to complete the installation. iButler Casino Casino needs at least 30 megabytes of disk space to install.

I keep losing my connection while trying to download the file?

You are probably experiencing problems because of Internet Congestion. This usually happens during working hours, when a lot of people are using the Internet. The best times to download large files are later in the evening or over weekends. Please try again later, or alternatively, send us your full mailing address for a complimentary iButler Casino Casino software CD. Please note: this can also be the case, when files take too long to download or do not complete.

I cannot connect to gaming server?

This problem is usually caused by one of three things...

• You have lost your Internet connection
• You have a very bad or slow connection to the gaming server
• You have a firewall blocking you from playing

The Slots keep spinning / Roulette wheel keeps spinning / Cards don't turn over why?

You have either lost your Internet connection, or you have a very slow connection to the gaming server. The gaming server will complete the last transaction, and you will be able to view it next time you log on.

2. How do I install the iButler Casino software?

Once you have completed the download, open the folder and double-click on ibutlercasino.exe.

• If you have elected to save the programme to the desktop, just click on the iButler Casino icon which will launch the installation wizard which will walk you through the installation process.
• During installation you will be prompted to save your casino software in a specific folder. You can choose either the previously-selected folder or create a new one called (for example) iButler Casino.
• Upon completion of installation, you will be asked by the wizard if you would prefer the casino software to launch immediately or whether you would like to finalise the installation process without opening the programme at that point in time.
• To avoid delay and get playing right away, select ‘Yes’ to immediately launch iButler Casino's software and start playing hundreds of the best Slots, Video Poker and Table games on the Internet.

SECURITY...

Is your system secure?

Yes we use 128-bit SSL (Secure Socket Layer) Digital Encryption in order to protect all transactions over the Internet. This technology is a security standard as used by all major Financial Institutions.

How safe is my credit card details?

You can use your credit card with total confidence. All debit / credit Card details are stored on a secure server protected by the latest firewall systems.

REGISTRATION...

How do I open an account?

Opening an account is easy, just follow these easy steps... Connect to the Internet and run the casino software making sure that all your other applications are closed first When the casino's main screen becomes visible, click on the "Connect" button, then on the "Register Now!" button Enter the requested details, making sure to exclude any punctuation in the fields Be sure to select either "Real Money" or "Free as a Guest" as your player type Please remember the password you choose - you'll need it later Please note: your password is case-sensitive and has to be entered the same way each time you log in.

I am having problems opening an account?

When opening an account, please make sure of the following... All fields are required, except for the ones indicated as optional Make sure to enter your date of birth in the correct format; this format is 2 digits for the day, 2 digits for the month, and 4 digits for the year, in that order You have to be over the age of 18 to become a Real Player at the iButler Casino The casino only allows one Guest Account and one Real Account per person, if you already have an account with iButler Casino, you cannot open another one If you have lost your account details, please Contact Us for assistance

3. If I want to play as a Guest do I need to pay? 

No. Registering as a Guest Player is completely free.

4. As a Guest player, can I play for Real Money?

Each time you log in as a Guest, you have the option to upgrade to a Real Money account. Should you wish to do so at any time, just follow the on-screen instructions to register as a Real Player. You will be assigned a new account number and password. Please note: if you are still experiencing difficulties in opening an account, please contact us for further assistance.

ACCOUNT QUERIES...

I have forgotten my password? (Real Account).

For security reasons, we need you to supply us with certain details before we can reset your password. Please send us the following information... Your full name and surname Your date of birth Your address We will then reset your password and let you know immediately.

My account has been locked? (I tried my password 3 times).

Your account would have been locked for security purposes as you typed your password incorrectly 3 times. Therefore... Make sure the Caps Lock is not on as your password is case-sensitive Please make sure to type in the correct password! Please note: to unlock your account you have to contact our customer help desk by email or by using our telephone number provided.

LEGALITIES...

Am I old enough to legally play at this casino?

Casino play is available only to persons older than 18 years of age. Minors may not under any circumstances play at iButler Casino. If you require further information please refer to our Terms and Conditions.

Where is the iButler Casino Online Casino based?

iButler Casino is based in Malta, which is EU regulated jurisdiction where our licences are obtained from. iButler Casino has been granted a license by the Lotteries and Gaming Authority of Malta for License No. LGA/CL1/495/2008

BANKING...

How do I make a deposit into my account?

When you are connected to the iButler Casino click on the Bank button, which takes you to the iButler Casino Bank page. From here you can register debit / credit cards or a variety of electronic wallet accounts and instantly make a purchase of casino chips. For full details on the entire payment options, click on the iButler Casino Banking section.

How long does it take to process my deposit / purchase of chips?

Using your Debit card is the safest and most convenient way for depositing funds into your gaming account, the funds are deposited instantly free of charge. Using your Credit Card, funds are deposited instantly; no charges are levied for using a credit card. iButler Casino accepts a number of other payment and withdrawal mechanisms, please see our Banking Pages for more information.

How can I identify any payments or withdrawals on my bank statement?

Payments and withdrawals will show as... Debit and Credit cards as 'iButler Casino (Trafalgar BG)' Firepay as 'Cashmove'

How do I withdraw my winnings?

You can cash-in any amount of chips in your account at any time. It is not necessary to cash-in your chips at the end of each session as the balance will remain in your account and is available immediately next time you connect. Cash-ins can be made by clicking on the Bank button. Click on the Cash-in button and put the amount you wish to withdraw in the box and you're finished. It is automatically recorded in the software and will be processed accordingly.

Are there any limits to how much I can withdraw and how long does it take?

There are no limits or restrictions on the amounts you wish to Cash-In through your Debit Card. Cash-Ins will reach your bank account within 3-4 working days. There are no charges for withdrawing money using a Credit Card. However, your Cash-In can only be refunded against your original Credit Card Purchase(s). It takes up to 5 working days for the refund to show in your account after the request has been received - subject to additional bank processing times. In the interest of customer security and for your protection we will undergo certain checks and verifications.

I made a withdrawal, but have changed my mind. How can I cancel a withdrawal request?

Cashed-in funds will be held pending for 4 hours, during which time you may reverse the cash-in in order to continue playing by simply selecting this option from the Banking section of the iButler Casino. If you wish to reverse cash-ins after this time you can contact support and depending on the stage of the refund process, we may be able to reverse it.

Why are my purchases being rejected?

Purchases can be rejected for numerous reasons many of which have nothing to do with your credit. Your request for purchase is sent securely via the Internet but if your purchase request is delayed along the way, our processing centre will reject the transaction rather than processing it with incomplete data. Additional reasons are that your billing information doesn't match the credit card information that you entered on the Casino Banking page. For instance, if you have entered a different post code (Zip code), or your residential address is different to your billing address, then the purchase is likely to be rejected. Your credit card company may have set controls (or barriers) to prevent potential fraudulent transactions. If several purchases are made within a short period of time, your credit card company may block your credit card for all transactions. This is an automatic response and may also happen if three or more purchases for the same amount are processed by one merchant (or processor) to your credit card. iButler Casino also has daily and weekly limits on credit cards that may have been reached. You can request that your card limits be refreshed by contacting our help desk. Some credit cards may also have been blocked for international sales. Internet problems and traffic congestion can also cause rejections. Please note: if you feel that your debit / credit card is getting rejected incorrectly, please contact our help desk so that we can assist in resolving the problem.

GAME PLAY...

How fair are the games at your casino?

Our casino supports a Fair Gaming Policy, which means that each time a game is played the software uses a Random Number Generator to randomly produce the gaming results. This ensures that no "programming" advantages can be created on the casino's side to favour the house, and also stops players from gaining an unfair advantage by counting cards or "cracking the system".

How do you determine which cards are drawn (dice thrown, number selected, etc.) for the games?

The most important part of an online casino is a specially designed program called the Random Number Generator. This is the program that generates a sequence of numbers which correspond to various card types, dice throws, etc. A good random Number Generator will produce numbers that are... Evenly distributed and correlated Unpredictable If a Random Number Generator is evenly distributed and not correlated, each number will be hit approximately the same number of times after a large number of events. If a Random Number Generator is unpredictable, you will not be able to predict the next number in a series no matter how many previously generated numbers you have studied. Please note: that Guest players playing for fun experience the iButler Casino Random Number Generator used throughout the casino for all play, both fun and real money. We believe that it is important for Guests to evaluate the casino fully and realistically before playing with real money. Not all casinos operate in this way.

What happens if I am suddenly disconnected from the Internet while I play?

If for some reason, you get disconnected from the Internet while you are in a middle of a game, don't panic. In games where player action takes place during the round (like Blackjack, Craps and Video Poker) you will automatically be returned to the exact point where the game was interrupted, so you can continue exactly from the same point you left off, just like in any game round. In games like Slots and Roulette, where the player does not make decisions in the game after the round has started, you can just log in to the casino again and see how the game finished by clicking on the PlayCheck button.

Are your rules for Roulette, American or European?

iButler Casino uses European rules for Roulette. See our Online Roulette at iButler Casino section to find out more about Roulette at iButler Casino.