Responsible Gaming

iButler Casino aims to give our players the safest environment for on-line gaming. We want our players to have fun while playing our games so we take active measures to avoid excessive gambling. We provide our players the means to limit their bets, losses and play time. Our staff are trained with regards to social responsibility issues, and we try to inform our players to the best of our ability about the risks involved in gaming and the signs of gambling addiction.

Whilst the majority of people do gamble within their means, for some gambling can become a problem. If you are worried that you yourself or others that you know have a gambling problem, answering the following questions can be a big help:

1. Has your gambling led to health problems?
2. Has gambling ever led to arguments with people close to you, such as your family?
3. Do you always gamble until all of your credit has gone?
4. Has gambling ever caused you to lie to people close to you?
5. Does your mind ever wander to gambling while you are supposed to be concentrating on doing other things?
6. After losing do you have a pressing urge to immediately recover your losses by gambling again?
7. Does gambling make you neglect your job, studies or family duties?
8. Do you always have to increase your wager in order to reach the same enjoyment of gambling?
9. Has gambling caused you to have heavy debt, or has gambling caused you to attempt to obtain money illegally?
10. Has gambling ever made you feel guilty? Or does it cause you anxiety?
11. Have you ever had the feeling that you have a gambling problem?

If you think that you have exceeded the limits of gaming and it is no longer a form of entertainment for you or someone close to you, please ask for help or contact one of the following:

• Local Agencies
• Sedqa - Tel: +356 21 494660, +356 2388 5118, Fax: +356 21 441 029, Website: www.sedqa.gov.mt
• Gambling Anonymous on: +356 21 896 419, Website: www.caritasmalta.org

• International Agencies
• Global Gambling Guidance Group www.gx4.com
• Gambling Therapy www.gamblingtherapy.org
• Gordon House Therapy Serviceswww.gordonhouse.org.uk
• Your health care provider or mental health professional if symptoms of compulsive gambling are present.

To help you keep your gambling habits under control and protect yourself, iButler Casino allows you to set various limits on your account. You may ask for these limits to be set-up for you by contacting support via email or telephone, or set them up by yourself by using the limits option from the website main menu. The types of limits that you can set-up are:

1. Bets limit per day/week/month: allows you to bet up to a specified amount during the specified interval.
2. Loss limit per day/week/month: allows you to lose up to a specified amount during the specified interval.
3. Play time limit per day/week/month: allows you to play up for a specified amount of time during the specified interval.
4. Exclusion period: excludes you from any gaming activity during a specified period (e.g. from 01/01/2009 09:00 to 01/01/2009 17:00)

For (1),(2) and (3) you can have limits set-up for all intervals (day, week, month) in parallel. For example your daily bet limit can be 10 Euro, while your monthly bet limit can be 50 Euro. When the latter is reached, you are excluded from any gaming activity until the next month. If any of these limits are raised (or lowered, depending on limit type) or removed, a seven day period is required before the new limit is put into effect in which the old limit is still in effect.